If you have an issue with your product or delivery, please contact us to discuss your options at getting in touch about a return, please include your order number and product details in the email.Īny item can be returned and refunded if it is returned within 14 days from the date you receive your parcel. We recommend using a tracked service to return the goods as all transport risk is borne by the sender. The refund will be processed to the original method of payment. We will notify you once your return has been received and approved. If your products are faulty, broken or damaged in transit please email us at 2 weeks of receiving your order with your order number and image/video of the products you received as well as the packaging it arrived in.
Shipping costs are the responsibility of the customer and are non-refundable. Unfortunately, we do not offer a refund on opened or used products unless faulty or damaged in transit. To be able to return your product, you must provide proof of purchase, such as confirmation email, order number, and a picture of the delivered product. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Use our shipping calculator by entering your country of origin and postcode.Īny item can be refunded if it is returned within 14 days from the date you receive your parcel. To easily calculate shipping simply take the following steps:Īdd your desired products to cart then head to the cart page and The receiver is solely responsible for paying any customs charges.
Please note that there may be duties and taxes levied on your shipment in your destination country. Standard shipping is charged at a flat rate of $10 AUD while Express is 15 AUD.Īll international orders are shipped via DHL Express.įREE DHL EXPRESS SHIPPING WORLDWIDE* on orders over 199AUD We will do our best to keep you in the loop and to ensure your order gets to you as quickly and safely as possible!įree Standard shipping for orders over $99.įree Express shipping for orders over $149. Same Day Dispatch for both Domestic and International orders.Īll orders placed before 12pm AEST will be shipped on the same day unless stated otherwise (excludes public holidays and weekends).ĭue to COVID-19 we might experience processing or delivery delays.
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